Privacy Policy

Effective date: 28 August 2026

1. Who we are

Adventure Island Rishikesh operates adventure experiences in Shivpuri, Rishikesh, Uttarakhand, India. This privacy policy explains what information we collect when you use our website or submit an enquiry, and how we look after it.

2. Information we collect

When you fill out the enquiry form we may collect:

Your name
Phone number
Email address
The adventure experience you are interested in
Number of people in your group
Any message or special requests you choose to send
The page you were visiting when you submitted the form

We do not collect payment details through this website. Payments are handled separately at the activity site or through our booking team.

3. How we use your information

We use your information only to:

Respond to your enquiry and provide booking details
Confirm availability, pricing and safety instructions
Send follow-up messages related to your adventure
Improve our website and understand which activities visitors are most interested in

4. Legal basis for processing

We process your personal data on the basis of your consent, which you give when you submit the enquiry form, and on the basis of our legitimate interest in communicating with potential customers and operating our business.

5. Cookies and tracking

We use Google Analytics and the Meta Pixel to understand how visitors use our website and to measure the performance of our marketing. These tools may place cookies or use similar technologies. You can manage cookies through your browser settings.

6. Sharing your information

We do not sell your personal information. We only share it with the people who need it to handle your booking or operate our website, such as our hosting provider, email service and analytics platforms. All service providers are required to keep your information secure and use it only for the purpose we specify.

7. Data retention

We keep your enquiry details for as long as needed to handle your booking and follow up. If you do not become a customer, we generally delete or anonymise your data within 24 months, unless you ask us to remove it sooner.

8. Keeping your data safe

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no website can guarantee complete security.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information. To exercise these rights, or to ask questions about this policy, contact us using the details below.